Frequently asked
Everything guests ask, before they ask
Check-in, cancellation, longer stays, cleaning, and the practical details of renting a serviced apartment in Prague.
arrival
- We accommodate late arrivals 24/7 with prior notice. Just share your flight or arrival details and we will arrange a personal key handover whenever you land.
- Someone from our team will always greet you at the address, give you keys personally, help you with your luggages and show you everything important in the apartment.
- Standard check-in is from 14:00 and check-out by 10:30. Our team meets you personally during check in, so please share your expected arrival time once you have booked.
- The apartments are approximately 35-50 minutes by taxi or Bolt/Uber (around 600–800 CZK). Public transport (bus 119 + metro line A). It takes about 50 minutes and costs under 60 CZK.
- Our apartments are in central Prague, where street parking is limited and paid. We can recommend nearby paid garages (typically 500–900 CZK per day) and reserve a spot if you let us know in advance. We also have one private garage in Valentinská street. We need a reservation beforehand and we can rent it for 35eur/day or 850czk/day.
booking
- Browse apartments on our website, select your dates and guest count, and complete the booking through our checkout. You will receive a confirmation email within a few minutes. For stays longer than 28 nights or special requirements, contact us directly.
- Yes. Cancellations made 14 or more days before check-in receive a full refund. Changes to dates or guest count can be made by contacting us - we will do our best to accommodate, subject to availability.
- Online travel agencies charge us a commission of 10 to 30 percent per booking. When you book direct, we pass most of that saving on to you. The apartment, the service, and the support are identical - the price is simply lower.
- From 2 nights to several months (Depends on your preference)
- Credit card payment or bank transfer.
- For leisure short stays, deposit is not needed. For longer stays in several months we take deposits. Depends on your length of the stay and type of apartment. The deposit needs to be sent till your arrival.
- Yes. Stays of 28 nights or longer receive monthly rates, and we remove the standard VAT that applies to short stays. Contact us for a tailored quote.
- Absolutely. Group and production bookings are one of our specialties. We can coordinate several apartments in the same building or neighborhood and consolidate invoicing.
Yes. Booking direct with Prague Prime Stays saves roughly 18% versus the same apartment on OTA platforms, because there is no marketplace commission - and you get a named contact before arrival and flexible check-in at no surcharge.
Direct guests save roughly **18%** versus OTA prices for the same apartment, because we do not pay marketplace commission. Booking direct also gets you a named human contact before arrival, flexible check-in without a surcharge, and live availability and rates on our own [booking page](/book) rather than a third-party listing.
film-crews
- Yes. Since 2016 we have housed crews from Czech and international productions - from a few key creatives to full teams across multiple apartments, with consolidated billing and flexible check-in/check-out dates. For example we cooperate with Wilma Film s.r.o., Stillking Films, Typ Agency and many more.
- Absolutely. We regularly coordinate 5–15+ apartments for a single client and assign a dedicated point of contact for the duration of the project.
- Yes. For companies with recurring accommodation needs we negotiate framework rates and preferred-partner terms. Contact us at [[email protected]](mailto:[email protected]) or [[email protected]](mailto:[email protected]).
- Full VAT invoices, detailed stay confirmations, and lease contracts suitable for expense reports or immigration purposes.
location
- Our apartments are in Prague 1 (Staré Město / Old Town) and Prague 5 (Malá Strana) and Prague 2 (Vinohrady). All areas are central, safe, and well connected - most Old Town apartments are within a 5–10 minute walk of Old Town Square, Charles Bridge, and Wenceslas Square.
- All our apartments are within 5 minutes of a metro or tram stop, giving you direct access to Prague Airport, main train stations and Barrandov Studios.
- Yes. Many of our two and three-bedroom units are family friendly, with space for cots and high chairs on request.
- Barrandov is roughly 20–25 minutes by car or direct tram from both our Old Town and Smíchov locations, which is why we are a popular choice for film crews.
For a first visit, stay in Prague 1 (Staré Město / Old Town) to be walking distance from Old Town Square, Charles Bridge, and Wenceslas Square. Malá Strana (Prague 5) is quieter and more romantic; Vinohrady (Prague 2) is leafy, residential, and full of cafés. Prague Prime Stays has serviced apartments in all three.
It depends on what you want from the stay. **Old Town (Prague 1)** puts you within a 5-10 minute walk of Old Town Square, Charles Bridge, and Wenceslas Square - best if it is your first time and you want the sights at the door. **Malá Strana (Prague 5)**, just across the river below the Castle, is quieter and more atmospheric. **Vinohrady (Prague 2)** is a leafy residential district loved by longer-stay guests for its cafés and calm. All three are central, safe, and well connected, and we have apartments in each.Most of our Old Town (Prague 1) apartments are a 5-10 minute walk from Old Town Square, Charles Bridge, and Wenceslas Square. Apartments in Malá Strana and Vinohrady are a short walk plus a few minutes by tram or metro.
Most of our Prague 1 (Old Town) apartments are within a 5-10 minute walk of Old Town Square, Charles Bridge, and Wenceslas Square. From Malá Strana you are a short walk from Charles Bridge and the Castle; from Vinohrady the centre is a few minutes by metro or tram. Every apartment is within about 5 minutes of a metro or tram stop.A serviced apartment in central Prague gives you more space, a full kitchen, a washing machine, and weekly cleaning for a similar or lower price than a comparable hotel - better for stays of three nights or more, families, and longer trips. A hotel suits one or two nights when you want a daily front desk.
For anything beyond a night or two, a serviced apartment usually wins on space and value. You get a separate living area, a **full kitchen**, a **washing machine**, fast Wi-Fi, **weekly cleaning**, and fresh linen - for a similar or lower nightly price than a comparable central hotel, and without restaurant-only meals. Self check-in with a personal code replaces a reception desk, and our team is reachable 24/7. A hotel can still make sense for a single night or when you specifically want daily housekeeping and a lobby.Yes. Our central Prague apartments suit solo and team business travel, with fast Wi-Fi, a workspace, full kitchen, weekly cleaning, self check-in, and VAT invoices - all within a short walk or tram ride of the city centre.
Yes. Business travellers use our apartments for the space, the **fast Wi-Fi** and dedicated workspace, the **full kitchen** and **washing machine** for longer trips, and the central location within a short walk or tram ride of meetings and the old town. We provide full VAT invoices and detailed stay confirmations for expense reports, and can arrange framework rates for companies with recurring needs.
long-term
- Yes. Long-term stays are our specialty. We host guests from one month up to a year or more, with rates up to 20% lower than comparable Prague hotels.
- Yes, subject to availability. If an extension is not possible in your current apartment, we can usually move you to a similar unit nearby.
- Foreign guests staying longer than 30 days may need to register their address with the Czech police. We handle the required guest registration on your behalf for stays in our apartments.
- For stays beyond 28 nights we provide a simple rental contract - useful for employer reimbursement and for your records.
Yes. Prague Prime Stays hosts stays from two nights up to twelve months, and monthly stays in central Prague are a core part of what we do, with reduced rates, a simple rental contract, and guest registration handled for you.
Yes - we host stays from two nights up to twelve months, and long stays are a specialty. Monthly guests in central Prague get reduced rates versus nightly pricing, a simple rental contract suitable for employer reimbursement, and we handle the Czech guest registration for stays over 30 days. If you need to extend, we accommodate it subject to availability.
policies
- Free cancellation up to 14 days before arrival. Cancellations 7 to 13 days before check in - 50% cancellation comission. Cancellations less than 7 days before check-in or no-shows are charged in full. Extended stays follow a separate schedule - contact us for details.
- We accept dogs for extra charges for deeper cleaning. Unfortunately cats do not because of previous bad experiences. We may take an extra deposit for longer stays with pets.
- Smoking is strictly forbidden inside our apartments. All buildings have designated outdoor areas nearby. We will charge you extra costs if you smoke inside the apartment.
- Yes, Prague's municipal tourist fee of 50CZK per person per night applies to stays shorter than 60 days, in line with city regulations. It is added separately from the apartment rate.
- From 2 to 9 people in one apartment depending on the size. Usually we have 2bedrooms for 4-5 people.
- Yes. As a registered Czech company (VAT: CZ05588766), we issue full VAT invoices for corporate clients and production companies.
stay
- Every apartment comes with weekly cleaning, fresh bedsheets and towels, fibre internet, a fully equipped kitchen, washing and drying machine, and a smart TV with Netflix. See our Services page for the full list.
- Most apartments have a dedicated desk area. Apartments tagged for business stays also include suitable desk with chair. Internet speed is a minimum of 250 Mbps, with most units running at 200 Mbps symmetric.
- All apartments have high quality internet with a minimum of 250 Mbps, suitable for working, video calls, large file transfers, and streaming.
- Majority apartments have air conditioning, some do not. We have fans prepared in those apartments that have no air conditioning.
- Yes, fresh bed sheets, toilet papers, kitchen towels and bathroom towels are included and replaced during the weekly cleaning. Extra sets are available on request.
- Yes. Every kitchen includes a fridge, freezer, oven, cooking stove, dishwasher, Nespresso coffee machine, cookware, cutlery, and basics like salt, oil, and pepper.
- Weekly cleaning is standard. Additional cleaning, laundry, or mid-stay bed sheets change can be arranged for an extra fee — just let us know.
support
- Yes. Our team is available in Czech and English. For urgent issues (heating, water, locks) we respond immediately; for minor requests we schedule a time that suits you.
- Just call or message us and we will arrange a repair as quickly as possible, often the same day.
- Yes. We are happy to recommend and book restaurants, airport transfers, tours, or a personal driver - just ask.
Direct booking
Come stay in Pragueon your own terms.
Real availability, real keys, real cleaning every week. Cancel free up to fourteen days before arrival. No marketplace in between.